Spillmaster Privacy Policy

Effective Date: 2025
Website: https://spillmaster.com.au

Spillmaster is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, store, and share personal information gathered through our website, services, and communications.

1. What Information We Collect

We may collect the following personal information when you interact with our website or services:

  • Name and contact details (e.g. phone number, email address)
  • Shipping and billing addresses
  • Purchase and order history
  • Payment information (processed securely by third-party providers)
  • IP address, browser type, and device information
  • Website behaviour through cookies and analytics tools

2. How We Collect Information

Information is collected when you:

  • Place an order through our website
  • Subscribe to our newsletter or updates
  • Use the contact form or send us an enquiry
  • Interact with Hazbot, our AI assistant
  • Browse or interact with our site via cookies and analytics

3. Why We Collect Your Information

We collect this information to:

  • Process and deliver orders
  • Communicate with customers
  • Improve our products, services, and website experience
  • Offer customer support and respond to enquiries
  • Provide helpful, personalised AI recommendations
  • Comply with legal obligations

4. Cookies & Analytics

Spillmaster uses cookies and similar technologies to:

  • Understand user behaviour
  • Improve site performance
  • Personalise content and offers
    By using our website, you consent to the use of cookies unless disabled in your browser settings.

5. Third-Party Services

We may use trusted third-party platforms (e.g. payment processors, shipping providers, email services, analytics tools) to deliver our services. These providers may access your data only as required to perform their function.
We do not sell or rent your personal information to any third parties.

6. How We Store & Protect Your Data

Your information is stored securely on servers with strict access controls. We take reasonable steps to protect your data from misuse, loss, unauthorised access, modification, or disclosure.
Credit card details are processed via secure third-party payment gateways and are not stored on our servers.

7. Accessing or Updating Your Information

You may request access to the personal information we hold about you at any time. To do so, contact us using the details below. We may need to verify your identity before fulfilling your request.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. The latest version will always be available on our website.

9. Contact Us

If you have any questions or concerns about your privacy or this policy, please contact:

Spillmaster Privacy Officer
Email: info@spillmaster.com.au
Phone: 0418 469 110
Postal Address:

PO Box 3078

Rouse Hill NSW 2155